Cancellation & Refunds Policies

Last Updated: 23-11-2025

Thank you for shopping with Karma Universe. We aim to ensure your satisfaction with every purchase. This Refund & Return Policy explains when returns and refunds are applicable.

1. Eligibility for Returns

A product is eligible for return if:

• It is damaged, defective, or incorrect upon delivery.

• It is unused, unworn (for apparel), and in original condition.

• It is returned within 7 days of delivery (choose your preferred duration).

• It includes original packaging, tags, and invoice.

Certain products may not be eligible for return due to hygiene or customization. (e.g., cosmetics, innerwear, personalized items).

2. Non-Returnable Items

• Gift cards

• Downloadable digital products

• Customized or personalized products

• Clearance or final sale items

• Perishable goods (if applicable)

3. Return Process

1. Contact us at [email/contact number] within the eligible return period.

2. Provide photos or videos of the product (if defective/damaged).

3. Once approved, we will arrange pickup or ask you to send the item to our return address.

4. After inspection, we will process your refund or replacement.

4. Refund Process

• Refunds are issued via the original payment method.

• Processing may take 5–10 business days depending on your bank/payment provider.

• Shipping charges (if any) are usually non-refundable unless the issue is our fault.

5. Order Cancellation

• Orders may be canceled before shipping for a full refund.

• If the order has already been shipped, a return request must be filed.

6. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with proof (photos/videos).

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Karma Universe
📧 Email: support@karmauniverse.in
📞 Phone:+91 7894561230
📍 Address: B-20, Parshurampuri, Amer Road, Jalmahal, Jaipur 302002 (Rajasthan), India