Last Updated: 23-11-2025
Thank you for shopping with Karma Universe. We aim to ensure your satisfaction with every purchase. This Refund & Return Policy explains when returns and refunds are applicable.
A product is eligible for return if:
It is damaged, defective, or incorrect upon delivery.
It is unused, unworn (for apparel), and in original condition.
It is returned within 7 days of delivery (choose your preferred duration).
It includes original packaging, tags, and invoice.
Certain products may not be eligible for return due to hygiene or customization. (e.g., cosmetics, innerwear, personalized items).
Gift cards
Downloadable digital products
Customized or personalized products
Clearance or final sale items
Perishable goods (if applicable)
Contact us at [email/contact number] within the eligible return period.
Provide photos or videos of the product (if defective/damaged).
Once approved, we will arrange pickup or ask you to send the item to our return address.
After inspection, we will process your refund or replacement.
Refunds are issued via the original payment method.
Processing may take 5–10 business days depending on your bank/payment provider.
Shipping charges (if any) are usually non-refundable unless the issue is our fault.
Orders may be canceled before shipping for a full refund.
If the order has already been shipped, a return request must be filed.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with proof (photos/videos).
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Karma Universe
📧 Email: support@karmauniverse.in
📞 Phone:+91 7894561230
📍 Address: B-20, Parshurampuri, Amer Road, Jalmahal, Jaipur 302002 (Rajasthan), India
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